Welcome to Complete by SAP Concur and Amex GBT
The business travel space continues to change at a fast pace. For decades SAP Concur has helped shape the category and continues to do so through our strategic alliance with American Express Global Business Travel.
We are co-developing a new travel and expense experience, named Complete by SAP Concur and Amex GBT, built on top of the Concur Travel solution. We will be working together to create innovations to better serve our customers.
In a single AI-powered experience with global reach, Complete by SAP Concur and Amex GBT unifies travel booking, servicing, and expensing. Complete is built to learn, designed to fit, and be delightfully seamless. Complete anticipates preferences, hyper-personalizes the journey, and empowers decisions, delivering unprecedented visibility and control with comprehensive data insights — making sophisticated travel programs feel effortless for organizations.
What Does Complete Offer?
Complete delivers a modern co-branded look and feel, a unified mobile app, and a growing set of co-developed innovations . Customers on Complete continue to use the same logins and passwords as their other SAP Concur solutions. Users can access and download the Complete mobile app from the iOS or Android App Stores and sign in using their SAP Concur credentials or via SSO.
Automatic Activation for Complete
After a successful series of automatic activations for eligible customers earlier this year, the process to enable Complete has recently changed. Going forward, customers with eligible configurations (details below) will need to sign a $0 Sales Order Form prior to kicking off activation of the Complete solution. This ensures full contractual compliance, with the addition of Complete accurately documented. Signing the Order Form will not affect your existing pricing or contract term.
To find out if your configuration is eligible for Complete, you can raise a case with SAP Concur Support. To sign the Complete Order Form, please contact your Account Manager.
Eligibility Requirements for Complete
Eligibility is determined at the travel configuration level, since a customer may be served by multiple Travel Management Companies (TMCs). To be eligible, a configuration must meet all of the following conditions:
- The customer must be a mutual customer of SAP Concur and Amex GBT.
- The travel configuration must be on, or eligible for, new Concur Travel (covering Air, Hotel, and Car).
- For customers serviced by multiple TMCs, only travel configurations serviced by Amex GBT are eligible.
- The configuration must be in a country where Amex GBT operates through a direct presence. Countries served through network partners or joint ventures are not yet eligible.
Currently eligible countries: Argentina, Australia, Belgium, Canada, Colombia, Czechia, Denmark, Finland, France, Germany, Hong Kong, Hungary, India, Mexico, Netherlands, Norway, Poland, Singapore, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, and United States.
If your configuration does not meet the above criteria, there is no change. It will remain on your current Concur Travel & Expense experience until it becomes eligible. Additional configurations are expected to become eligible over the coming months.
Help and Support
We recommend bookmarking this page and reviewing our FAQ for ongoing updates. If you have further questions, please reach out to your SAP Concur Account Team.
Stay Updated on Complete
Additional Documentation and Resources
Complete is co-developed with our partners at Amex GBT and built upon the foundation of the industry-leading Concur Travel & Expense solutions. For this reason, some resources may reference Concur Travel or Concur Expense. You can leverage that information with confidence knowing that the information is relevant to you and your Complete solution.
For more information on updates for Complete, product enhancements, support documentation, and to get answers to many of your questions, please check the following:
- Our FAQ — get answers to commonly asked questions
- Admin Change Management Guide — help ensure a smooth activation of Complete by SAP Concur and Amex GBT
- Mobile app — Google Play — download the Complete mobile app for Android
- Mobile app — App Store — download the Complete mobile app for iOS
- SAP Road Map Explorer — the latest roadmap for Complete, updated each quarter
- SAP Help Portal — find release notes for Complete
