When you're supporting employees, managing travel and expense policies, or rolling out new program updates, the hardest part often isn't the work itself — it's knowing exactly where to look for the right information. With multiple SAP Concur sites offering different types of resources, it can be easy to wonder if you're in the right place.
This guide removes the guesswork by mapping out the three core resource destinations and explaining when each one is the right call.
SAP Concur Community
Who It's For
Primarily for you: SAP Concur administrators and program owners. End users can also access articles and FAQs. Discussion forums and closed groups are available when you sign in.
Why It Exists
The Community is designed to keep you up to date on product enhancements and releases, connect you with self-service guidance, surface tips and tricks that help you optimize your program, and make it easy to learn from other SAP Concur admins. In short: it's your home for timely insights, peer support, and program optimization guidance.
What You'll Find
- Getting Started guides and links for both admins and end users
- Quick how-to videos and end-user basics (sign in, receipts, booking)
- Product release highlights and summaries
- Information on support, billing, and services
- Tips, tricks, and peer-sourced best practices for optimizing your program
When to Use It
| Use this when… | Or go here instead… |
|---|---|
| You want peer-tested ideas, quick tips, or a friendly explanation of a new feature. | You need technical troubleshooting, official documentation, or to open a case → Support Portal. |
| You're exploring adoption strategies or looking for how other admins solved a similar challenge. | You want structured, role-based coursework or a learning path → SAP Learning. |
SAP Concur Support Portal
Who It's For
For Authorized Support Contacts (ASCs) — administrators who have been granted ASC access by their organization. (See Who's Who for a refresher on what an ASC is.)
Why It Exists
To submit and track support tickets and to access the extensive Knowledge Base with detailed, step-by-step product documentation and troubleshooting guidance. Its mission: to give SAP Concur administrators a centralized, authoritative hub for solving specific technical issues.
What You'll Find
- Product documentation and configuration details
- Step-by-step guidance on troubleshooting and known issues
- 30,000+ Knowledge Base articles
- Case creation and management
- Links to related content on Community and SAP Learning
When to Use It
| Use this when… | Or go here instead… |
|---|---|
| You need definitive technical instructions, to resolve an issue, or to manage a support case. | You want peer insights, adoption tactics, or program tips → Community. |
| You require configuration depth or official documentation for a change. | You're building foundational skills or onboarding new admins → SAP Learning. |
Tips for faster resolution
- Review Case Types Definitions before submitting a ticket to ensure it's routed correctly.
- Review the Service Level Agreement to understand expected response times.
- Not satisfied with the handling of your ticket? Learn how to escalate your case .
How to Access
In SAP Concur, select the question mark icon and choose Contact Support. Or access directly:
For a full walkthrough, review the SAP Concur Support Portal overview or the embedded quick reference guide below.
SAP Learning
Who It's For
All SAP Concur administrators and program owners — structured for learners at every stage: new, experienced, or specializing in a specific product.
Why It Exists
SAP Learning provides structured training designed to build foundational knowledge, deepen understanding of capabilities, and help you grow your expertise across SAP Concur solutions — on your own schedule.
What You'll Find
- eLearning modules and self-paced training courses
- Microlearning videos
- Role-based learning journeys (Expense, Travel, Invoice, Request)
- Certifications for advanced administrators
When to Use It
| Use this when… | Or go here instead… |
|---|---|
| You want a clear, structured path to learn or deepen expertise — for yourself or a new admin. | You need immediate troubleshooting or technical documentation → Support Portal. |
| You're planning ongoing development with trackable progress. | You want quick tips, peer examples, or community discussion → Community. |
How to Access
learning.sap.com — sign in with your SAP Universal ID. See What's New in SAP Concur Learning for the latest courses and updates.
Quick Compare: Where Should I Start?
| If you're looking for… | Start here |
|---|---|
| Peer advice, best practices, tips, release highlights | SAP Concur Community |
| Technical guides, troubleshooting, documentation, support cases | SAP Concur Support Portal (Professional or Standard ) |
| Courses, role-based learning paths, certifications | SAP Learning |
| Official product documentation and admin guides | SAP Help Portal |
Tip
Not sure where to begin? Scan the Community first to see how other admins frame the question, then jump to the Support Portal or SAP Learning for official depth or formal training.
Billing Help
As an ASC, you can open billing question cases in the Support Portal on behalf of your organization. You also have access to the Biller Direct portal where your company's invoices, payments, and billing-related information are stored. Work internally to define which ASC(s) will handle billing activities. Review the Online Billing Portal Guide to get started.
Other Helpful Resources
Beyond these three core destinations, you may also find value in:
- SAP Concur Onboarding Resource Center — implementation and rollout guidance for SAP Concur
- SAP Help Portal — SAP Concur — product help across SAP solutions
- Concur.com — product overviews, marketing materials, case studies, and press releases
- Where Can I Find End User Training Resources? — for directing your employees to self-service learning
