Your snapshot of recent SAP Concur enhancements. As a Complete by SAP Concur and Amex GBT customer, you benefit from these updates through a single, integrated experience that brings together travel, expense, and spend management.
Dynamic Card Management Enhancement
To help streamline travel booking and strengthen spend governance, approved virtual cards can now be added directly to an employee's travel profile for use during booking. This enhancement unifies Concur Request with the expense and travel workflows as part of the Complete experience, allowing your travelers to request a virtual card, receive approval, and then seamlessly use that card to pay for supported travel segments like air and hotel.
No additional activation required, beyond existing virtual cards and workflow prerequisites. View the release notes
Receipt Updates for Microsoft Teams Integration
Complete now enables receipts for expenses to be uploaded using the Attach File feature in the SAP Concur for Microsoft Teams app within Microsoft Teams, automatically adding them to the Available Expenses or Available Receipts library in the expense experience.
Approvers can also view receipts in Teams while reviewing reports, decreasing the need to collect receipts and reducing the need to switch applications.
These features are automatically available with no additional configuration or activation steps. View the release notes
Joule Selective Access: Pilot Enablement
With Pilot Mode, you can control how Joule is introduced across your Complete experience by limiting access to users added to the Joule Pilot Users group. Only those users will see the Joule diamond icon and have access to Joule features, enabling you to validate how Joule supports your travel and spend workflows, gather feedback, and refine usage before expanding availability more broadly.
Pilot Mode is enabled at the company level and applies to both Joule Base and Joule Premium. View the release notes for additional details, including steps to configure this feature.
Pre-Spend Planner Feature
Pre-Spend Planner extends the Complete experience into the pre-trip stage of spend management. This AI-powered tool automatically generates cost estimates for flights, hotels, meals, and other trip expenses based on the traveler's inputs and preferences, helping remove guesswork from the planning process before spend occurs.
Travelers can quickly create a trip plan, review estimated costs, adjust preferences, save or delete the plan, and easily share it with managers or colleagues, supporting more informed decisions earlier in the Complete workflow.
Pre-Spend Planner is automatically available at no additional cost and requires no configuration. View the release notes
AI-Assisted Configuration for Custom Audit Rules
To help streamline the creation and management of custom expense audit rules, AI-assisted configuration extends policy intelligence across your Complete experience. This capability, embedded in the expense solution, lets you search, understand, and generate audit rules using plain language, reducing setup time, minimizing errors, and decreasing dependency on support teams.
All AI-generated rules are created inactive by default, giving you the opportunity to review, edit, and test them before turning them on in your environment.
This capability is currently available for Professional Edition only. View the release notes
AI Enhancements to ExpenseIt Hotel Itemizations for Existing Entries
In response to customer feedback, this enhancement improves the expense capture experience within Complete by allowing users with ExpenseIt enabled to upload a hotel folio to an existing hotel expense, whether sourced from a credit card, e-receipt, travel reservation, or manual entry. ExpenseIt then automatically creates itemizations using AI-based extraction.
All itemizations remain fully editable, giving your users both automation and control as they manage expenses within their Complete workflows.
This enhancement requires no configuration. View the release notes
Control Center
Control Center enhances the Complete experience by providing real-time visibility into your expense program's performance. Built specifically for admins, Control Center highlights configuration issues, AI-powered recommendations, and data trends across key metric areas: expense report send-backs, audit rule health, expense type configuration, and unassigned corporate cards.
Control Center is part of the new Spend Administration experience. You can access it via Administration > Expense (Professional) or Administration > Expense Settings (Standard) and select Control Center from the Favorites section.
Professional Edition requires the EXP_ADMIN or EXP_ADMIN_RO role to access Control Center, while all Standard Edition admins have access. View the release notes
Upcoming: Travel Counselor in the Complete Mobile App
Complete by SAP Concur and Amex GBT will include Travel Counselor, a live agent chat for the Complete Mobile App. Travel Counselor provides quick access to real-time travel support through a new chat icon on the mobile home page, allowing your users to chat with a live travel consultant from Amex GBT without leaving the application. This feature is available now to pilot customers. View the release notes
For upcoming feature enhancements and future release timelines, visit the SAP Road Map Explorer .
