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Concur Travel is SAP Concur's corporate travel booking solution. This article covers what Concur Travel is, how it connects to the broader SAP Concur platform, what New Concur Travel means for your organization, and where to find documentation and training.
Concur Travel is SAP Concur's corporate travel booking platform. It allows employees to search for and book flights, hotels, car rentals, and rail — all within a single interface that enforces your company's travel policy in real time.
As an administrator, you configure travel policies, content sources, approval rules, and integration with your Travel Management Company (TMC) or direct supplier connections. Bookings made in Concur Travel flow automatically into Concur Expense, reducing manual entry for travelers.
What Concur Travel Manages
Air, hotel, car, and rail bookings
Travel policy configuration and enforcement (policy compliance, out-of-policy alerts)
Travel Management Company (TMC) integration
Supplier content (GDS, direct connect, and partner integrations)
Traveler profiles and preferences
Duty of care and traveler tracking
Itinerary data that flows into Concur Expense
Key Terminology
Term
What It Means
Travel Configuration
The set of settings that define how Concur Travel behaves for your organization — policies, content, agency setup, and more.
Travel Policy
Rules that determine which booking options are in-policy, out-of-policy, or blocked for your travelers.
Travel Management Company (TMC)
A corporate travel agency that manages bookings, fulfillment, and traveler support. Your travel contract may be through SAP Concur directly or via a TMC.
Travel Rule Builder
A tool in Travel System Admin that lets you create and enforce specific travel rules (e.g., book economy class for flights under 6 hours).
Concur TripLink
Captures bookings made outside of Concur Travel (e.g., directly with airlines or hotels) and brings them into your travel program for visibility and compliance.
Concur Request
A pre-trip approval solution that integrates with Travel, allowing employees to get approval before booking.
New Concur Travel
SAP Concur is actively rolling out an evolved version of the Travel booking experience — referred to as New Concur Travel (nCT). This is an ongoing phased rollout that began in Q4 2023, building on the existing platform to deliver a more intuitive, end-to-end travel and expense experience.
New Concur Travel is not a separate product — it's the future state of the same Concur Travel platform your organization already uses. The rollout is delivered in phases based on your configuration's eligibility.
Is your organization eligible for New Concur Travel?
Eligibility is determined by your current configuration settings. SAP Concur reviews your setup and will not enable new functionality if you have settings that are incompatible. Reviewing and disabling unused or outdated settings can accelerate your transition. See Admin Toolkits: New Concur Travel and the New Concur Travel Resource Center for guidance.
For information on Complete by SAP Concur and Amex GBT, see below.
AI Spotlight
AI-Assisted Recommendations
AI-assisted recommendations is a built-in feature within the New Concur Travel booking experience that surfaces the most relevant and personalized travel options — for flights and hotels — at the top of the search results page. This helps travelers quickly identify the best choices without having to manually compare all available options. Included with New Concur Travel, released in 2024 with more recent enhancements.
Trip Changes in Joule Base
Trip Changes in Joule Base simplifies travel disruptions by helping travelers manage flight, hotel, and car booking updates, checking policy compliance, and providing transparent cost insights upfront — saving travelers time and eliminating unexpected surprises. Requires Joule Base activation, which is available at no additional cost.
Official Documentation and Training
Travel System Admin Guide (Help Portal)
The authoritative configuration guide for Concur Travel. Covers company administration, travel system settings, policies, agency setup, and more.
An 11-hour intermediate learning journey covering company administration features in legacy Concur Travel — policies, user management, workflows, and data administration.
A 30-minute course covering the updated Travel Policy Administration interface in New Concur Travel — key differences from the legacy system and how to manage rules.
A beginner video playlist covering the basics of using SAP Concur Travel — booking, profile setup, and travel preferences — from the end-user perspective.
Concur TripLink: Captures outside bookings (airlines, hotels, car rental companies, and other travel partners) so they appear in your travel program alongside Concur Travel bookings. Gives admins visibility into spend and helps enforce duty of care even when travelers book direct. See Additional Products for setup guidance.
TripIt / TripIt Pro: A trip-organizing app that aggregates all travel plans in one place. TripIt Pro adds real-time alerts (flight changes, gate updates, seat upgrades) and risk monitoring features. See Additional Products for setup guidance.
Check System Status
If you or your travelers experience unexpected behavior in Concur Travel, check the service status page before opening a support case.
SAP Concur and American Express Global Business Travel (Amex GBT) have formed a strategic alliance to co-develop an exciting new travel and expense experience — Complete by SAP Concur. This offering unifies travel booking, services, and expense management for organizations that work with Amex GBT as their TMC. Complete is built on top of the Concur Travel platform. If your organization uses Amex GBT as your TMC, you may be eligible for Complete. All other Concur Travel customers continue to be fully supported with ongoing investment and enhancements. You may continue to use the TMC of your choice regardless.
I am our Community Strategy Retention & Demand Senior Manager here at SAP Concur, and have been with SAP Concur since 2017. Some of you may recognize me from the "original Community", the LinkedIn Client User Group, which I managed and moderated. I am thrilled that we now have this evolution of Community available and hope you are taking full advantage of our resources, groups, and forums. Please reach out to me if you have any questions or concerns about our Community, or just to say hello!
