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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

I Don't Have a Receipt for My Expense...What Do I Do?

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If for some reason you lost a receipt or are not able to get a copy of a receipt for an expense,  you have a couple of options. 

 

Option 1:

If your company has enabled the Missing Receipt Declaration, you can use this instead of the receipt. Please refer to these two articles to see how to use this feature: How Do I Add a Missing Receipt Declaration to My Expense in Concur Expense? and How Do I Submit a Missing Receipt Declaration in the SAP Concur Mobile App? 

 

Option 2: 

If your company has not enabled the Missing Receipt Declaration, then we recommend you speak with your direct manager on what your company's process is for missing receipts. Since every company handles this situation differently, we really cannot provide an answer that will work for everyone. 

 

Note: Even with the Missing Receipt Declaration option turned on, it is possible you still might not see the option. Please read this article to learn more: Why is the Missing Receipt Declaration not Available?