SAP Concur Support Overview

SAP Concur · Jun 4, 2025

Shortcuts: End Users | Administrators

The SAP Concur Community site provides education and support resources through forums, which have peer-to-peer generated questions and answers, and blogs. This section of the site provides answers to our most frequently asked questions.

This article gives an overview of our support options through SAP Concur.

End Users:

If you are an SAP Concur user seeking support, there are several options available.

1. User Support Desk (USD): This is a paid SAP Concur service that many companies add to receive first-level technical support. You can contact the User Support Desk via phone number, chat, or by submitting a Help ticket. The options for contacting the User Support Desk can be found in the Help drop-down menu accessed by clicking the ? icon in the upper-right corner of the SAP Concur home page. If you do not see a Contact Support option in the Help menu, that indicates your company does not have the User Support Desk service.

2. Internal Resources: These are provided by your company usually in the form of an internal help ticketing system, a dedicated phone number or a dedicated email address. Many companies use the Company Notes section of the SAP Concur home page to display their internal help options. If you company has not provided any help contact information, then we recommend reaching out to your direct manager. If your manager cannot assist you, then try contacting your internal SAP Concur site administrator. This is usually someone in the Finance, Accounting, Payroll, HR or IT department.

3. SAP Concur Community Support and FAQs: Here on the SAP Concur Community our Support and FAQs have solutions to the most common issues end users come across when using SAP Concur. This section contains a Search field where you can type in key words or phrases to quickly find the answer to your question. Access the Support and FAQs.

4. SAP Concur Community Forums: The SAP Concur Community has product forums where users can post their questions and receive answers either from other community members or SAP Concur employees. You can search the forums to see if your question has already been asked and answered. If you do not find what you are looking for, you can create a new post to ask your question. Note: You must be a registered member of the SAP Concur Community and signed in to be able to post in the forums. Access The Product Forums page.

5. SAP Help Portal: This can be accessed from within the SAP Concur product by using the Help menu. To access the Help menu, click the "?" icon in the upper-right corner of the screen. You will see a list of Help options based on the products your company is using.

If your issue is related to not being able to access SAP Concur, please refer to the articles below.

Administrators:

If you are an Authorized Support Contact (ASC) for your company or an Administrator who makes changes to your SAP Concur system,  please sign in to your SAP Concur profile, click the "?" icon in the upper-right corner then select Contact Support from the Help menu. This provides you the option to chat with a representative, create a case or call the Support phone number. The Support phone number should only be used for P1 critical issues (system outages). A P1 or critical issue can be defined as: any problem that causes serious consequences for carrying out core business or IT processes. Urgent work cannot be performed and there is no workaround available. The incident requires immediate attention as it affects all users. Some examples of P1 issues are, but not limited to the inability of users to:

book trips
create expense reports
submit travel requests
submit invoice requests
Sign in to SAP Concur

If you have a P1 issue, you can call  +1 855-895-4815 and select the Authorized Support Contact option from the menu.

Additional resources for Authorized Support Contacts (ASC) only:

An Authorized Support Contact is a permission assigned to individuals within your organization. We recommend not having more than five people assigned as ASCs. As an ASC, you have even greater access to SAP Concur support and resources.

Get technical support through the SAP Concur Support Portal
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu (for P1 issues only)
Address billing questions at your Online Billing Portal Guide