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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

Where Can I Find Information About Uber?

SAPConcurTeam
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Recently we have seen some posts about Uber and have noticed community members executing searches for topics related to Uber. So, we thought we would provide you with our Uber fact sheet to help you out. 

 

Uber Fact Sheet

 

Some topics you'll find in the fact sheet are:

  • Uber E-Receipts
  • Connecting Uber and SAP Concur accounts
  • Uber for Business
  • Receipts not appearing

 

One issue in particular we have seen people post about, is receiving multiple Uber receipts for one ride. In looking at this, I have noticed that this is often due to a traveler finishing their ride, then later adding a tip. For some reason, Uber sends a receipt for the initial ride, then a second receipt for the amount including tip. Obviously this causes some confusion when it is time to do expense reports. 

 

This is a known issue, however you need to contact Uber to resolve the issue.
You can notify Uber by using one of the following options:
  • Email Uber directly at business-support@uber.com 
  • Go to https://help.uber.com/ to contact the Uber support team

If you are using the Uber for Business application, go to https://businesses.uber.com/contact-representative.html for support.