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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Upload Receipts on the Desktop Version of Concur Expense?

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On the SAP Concur desktop application, receipts can be uploaded, in image or PDF formats with a size limit of 5 MB. Acceptable receipt image file types are png, .jpg, .jpeg, .pdf, .tif or .tiff. Once you have saved your receipts on your desktop, in one of the above formats, follow the steps below.

 

To upload a receipt to an expense line item on an expense report:

  1. From an open expense report, Click the Attach Receipt icon KevinD_0-1733866521252.png for the line item that needs a receipt (Alternatively, you can open the expense line item and then click on ‘Attach Receipt’)
  2. Click Upload New Receipt.
  3. Browse for the desired receipt file. 
  4. Click the receipt image.
  5. Click Open. The image will be attached to the expense line item.

KevinD_1-1733866702358.png

 

To upload a receipt at the expense report level:

  1. From an open expense report, click Manage Receipts.
  2. Select Manage Attachments.
  3. Click Upload Report Level Attachment. This option appears only if there aren't any receipts currently attached to the report.
  4. Browse for the desired receipt file.
  5. Select the image file.
  6. Click Open.

KevinD_2-1733866751893.png

 

Note: If the report does have at least one image already attached, when you select Manage Attachments, the Report Attachments viewer window appears. From the is window, click Add to attach more receipt images.

 

To upload a receipt to the Available Receipts section:

 

  1. When signed in to SAP Concur, click Home at the top left of the screen.
  2. Select Expense under Applications.
  3. From the Manage Expenses screen, scroll down to the Available Receipts section.
  4. Click  Upload New Receipt.
  5. Browse for the desired receipt file.
  6. Select the image file.
  7. Click Open.

If a receipt is lost or misplaced and you are unable to obtain a replacement copy from the vendor, you may be able to attach a Missing Receipt Declaration if configured by your company settings. Click How Do I Add a Missing Receipt Declaration to My Expense Report in Concur Expense? for more information.