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Policy & Program Management
Compliance is more important now than ever before — and there's little room for mistakes that could become big problems down the road. This article covers audit rules, policy development, fraud prevention, and AI-powered compliance tools, organized so you can tackle the area most relevant to where your program is today.
Audit Rules are automated rules in SAP Concur that flag policy exceptions and guide users toward compliance. When configured well, they reduce errors before reports are submitted, route exceptions to the right reviewers, and surface spending patterns you'd otherwise miss.
The Admin Tips series on audit rules provides both foundational context and expert-level configuration guidance:
AI-Assisted Audit Rule Configuration (Professional Edition)
Professional Edition admins can now use AI to help find, understand, and create custom audit rules using plain language descriptions. See AI Features in SAP Concur Solutions on the Help Portal.
Audit rules enforce your policy — but the policy itself needs to be clear, complete, and appropriate for your organization before enforcement can be effective. The T&E Policy Writing Series from the SAP Concur Admin Group is an eight-part resource that walks you through building a policy from scratch.
Work through these in order for a complete policy development process, or jump to the topic most relevant to where you are:
NOTE: In order to view the T&E Policy Writing Series, you must be a member of the Admin Group. If you are not already a member, simply request to join on the Admin Group page.
1. Getting Started
An introduction to the policy writing process — what it involves, what to expect, and how to set yourself up for success.
Read →2. Who Needs to Write the Policy
Identifies the stakeholders who should be involved in T&E policy creation and why each one matters.
Read →3. What Items to Include
A guide to the content categories a complete T&E policy should address.
Read →4. How Long Should the Policy Be?
Guidance on the right length and structure for a policy that employees will actually read and follow.
Read →5. Spend Limits
How to set appropriate per-diem rates, meal caps, hotel limits, and other spend thresholds for your organization.
Read →6. Car, Mileage & Gas Reimbursement
Covers how to define and communicate mileage reimbursement rates, car rental policies, and fuel card programs.
Read →7. Client Gifts & Entertainment
How to handle the most policy-sensitive expense category — entertainment, gifts, and client-facing spend.
Read →8. Tips and Tricks
Practical advice for making your policy stick — enforcement mechanisms, communication strategies, and ongoing maintenance.
Read →Your expense data tells a story about how your policy is actually performing in the real world — if you know how to read it. This Admin Tips series covers how to use historical spend data to uncover patterns, refine thresholds, and build policies that balance compliance with operational flexibility.
Admin Tips: Proactive Strategies for Data-Driven Policy Enforcement →
How do you prevent non-compliance before an expense report is even submitted? And how do you detect it after the fact? This video shares practical tips from Lisa Kelley, Senior Value Consultant and former SAP Concur customer:
How to Mistake-Proof Your Compliance Process — video with accompanying tips sheet
There are two distinct phases to reducing T&E fraud: prevention (making sure employees know the boundaries) and detection (identifying violations after the fact). This resource covers both:
Your Two-Part Plan to Tackle Fraud — downloadable infographic with quick tips for both phases
Automating your T&E process is a significant first step — but establishing a formal expense auditing policy takes compliance to the next level. This document covers how to build that policy:
Tips & Tricks to Develop an Effective Expense Auditing Policy
For organizations using Company Billed Company Paid (CBCP) card programs, personal charges on corporate cards can be difficult to track and recover without the right configuration in place:
Ensure Those Personal Expenses are Paid Back — explains Cash Advance Balance Carry Forward and how to use it to automate personal expense recovery
AI is transforming how organizations approach compliance — moving from reactive auditing to proactive, real-time detection. This three-video series explores how AI features in SAP Concur can streamline compliance processes, reduce manual work, and help you stay ahead of regulatory demands:
Timely Topics: Insights into AI-Powered Compliance