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Running a great SAP Concur program is an ongoing practice, not a one-time setup. This article brings together the frameworks, checklists, and peer insights that help established admins continuously improve their program — and measure how well it's working.
The best SAP Concur admins don't just maintain their programs — they actively improve them. This article surfaces the resources that help you take a step back, assess where your program stands, and make targeted improvements that benefit your organization, your end users, and your own efficiency.
Your Admin Checklist for Success
You know the feeling: the to-do list is always full. Between supporting users, keeping up with product updates, and answering questions, it's easy to put your own program health on the back burner. Taking time to run through a structured checklist — especially at the start of a new year or quarter — helps you:
Reduce admin workload throughout the year
Improve employee experience
Strengthen policy compliance
Get up to speed on the latest SAP Concur features and updates
Your Quarterly Admin Update — bookmark this page for a curated quarterly summary of what's new, what's changing, and what matters most for your program
Building a Best-in-Class T&E Program
What separates an average travel and expense program from a truly effective one? It comes down to integration, visibility, and a culture of compliance. These resources help you build toward that standard:
How to Build a Best-in-Class Travel and Expense Program — an in-depth guide covering how to set up an integrated T&E program, balance employee safety and satisfaction with cost control, and maintain flexibility in a changing environment
Small Adjustments, Big Changes — a checklist showing how incremental changes to your spend management approach can lead to surprisingly large results
Peer Perspectives
Some of the most practical advice comes from admins who've already solved the problems you're facing. These two resources capture peer-sourced wisdom from SAP Concur administrators across the US, UK, and Australia:
Top 8 Tips from SAP Concur Administrators — video featuring real admin insights on pushing yourself and your program, using the sandbox, training from multiple angles, leveraging reporting, keeping integration top of mind, and staying connected to the Community. Timestamps included so you can skip to what's most relevant.
Understanding how your employees actually feel about your T&E program is one of the most underused tools available to admins. If users are frustrated, they find workarounds — which reduces compliance and increases your support burden. Measuring sentiment regularly helps you catch issues early and demonstrate program value to leadership.
The End-User Survey Toolkit makes this easy:
Expert-crafted questionnaire — sample survey questions developed with Qualtrics experts and SAP Concur clients
Sample email communication — ready-to-use template for deploying the survey to your users
Survey tips and best practices — how to run a successful rollout and act on what you learn
The SAP Concur Admin Group is the private Community group for Authorized Support Contacts and program administrators. It's where admins share peer-sourced advice, ask questions in a trusted environment, and access admin-specific resources. If you're not already a member, join today:
As a SAP Concur administrator, you have direct access to the SAP Customer Influence program — the formal channel for submitting improvement requests to SAP Concur product teams. Your feedback shapes future enhancements across Expense, Travel, Invoice, Request, and more.
Submit your improvement requests
Submit ideas directly to the product teams that build the tools you use every day. SAP Concur-only administrators receive a P User Profile upon registration, which grants access to all SAP Concur Continuous Influence programs. You'll need your SAP Universal ID to log in.
I am our Community Strategy Retention & Demand Senior Manager here at SAP Concur, and have been with SAP Concur since 2017. Some of you may recognize me from the "original Community", the LinkedIn Client User Group, which I managed and moderated. I am thrilled that we now have this evolution of Community available and hope you are taking full advantage of our resources, groups, and forums. Please reach out to me if you have any questions or concerns about our Community, or just to say hello!
