LAC: Regional Innovation Spotlight Series

Kelsey Gordon · Aug 14, 2025

Explore the latest innovations that matter most to your business in our concise, region-specific videos designed to improve your SAP Concur experience. This on-demand video series offers administrators timely updates on new features, user experience improvements, and compliance tools tailored to the unique needs of your region.

Keeping up with the latest SAP Concur innovations can be challenging, but it doesn’t have to be. Regional Innovation Spotlight Series is designed specifically for administrators, providing timely and relevant updates that help you stay informed, adopt new features, and maximize the value of your SAP Concur solutions

Many of the innovations featured in this series are a direct result of customer feedback, reflecting the changes you've asked for. With regionally tailored sessions and on-demand videos, you’ll gain practical insights that align with your local needs, so you can confidently support your organization and drive more value every step of the way.

Innovation Spotlight: Latin America and Caribbean

Product vision

We’re shifting left by bringing controls and guidance earlier in the process to boost compliance and improve the user experience.

Pre-trip approval

Learn about innovations in Concur Travel’s pre-trip approval. Request Assistant uses Gen-AI to provide lump-sum cost estimates, learning from public and Concur data. Dynamic Card Management issues physical and digital cards with approved limits to improve accuracy and compliance.

Booking: The new Concur Travel booking experience

Get more details about the new Concur Travel features. Booking now mirrors the consumer experience for flights, hotels, and cars, with sustainability, policy, and price built in. Results are personalized by preferences and loyalty. Desktop and mobile are seamless, and collaboration is enabled via Microsoft Teams.

New Concur Travel

Mr. Wadhwa shares the availability of new Concur Travel, including its coverage, sources for flight and hotel content, sustainability integration, request and collaboration features, and ongoing improvements for travel administrators, as well as a new landing page with a modern user interface.

Audit

Erick Dubon shares his experience on the importance of regulatory compliance in the region and explains the standard process of utilizing XML receipts in Concur Expense. Also see highlights of how audit and compliance are now integrated in the journey from the start.

Reporting

Data Delivery Services provides real-time aggregation of expenses with other relevant data to enable the most accurate decisions about your cash flow. Integrated into the journey from the start.

AI tools: Introducing Joule

Learn now Joule within SAP Concur will bring conversational intelligence to travel and expense. Joule will initially act as an agent for help portal questions and creating expense reports, with many more use cases in development.

Travel

Mr. Wadhwa introduces a mobile-first travel experience with pre-trip alerts tailored to your organization and destination, a timeline view of expenses, smart real-time notifications, corporate card transactions auto-filled into reports, and improved accuracy for ExpenseIt to enhance the traveler’s journey.

Product Updates

We've compiled a concise list of product updates that occurred in the prior quarter. These updates will help you optimize your solutions, allowing you to focus on your key priorities. Check out the full infographic below, or download it here: