We often see community members asking where they can submit feedback about SAP Concur. Let's break it down into two parts; 1. Suggestions for improving products and 2. reporting bugs or functionality issues.
Suggestions for Improving SAP Concur Products
SAP has a program called Continuous Influence. This program allows site administrators and Authorized Support Contacts the ability to submit suggestions for enhancing SAP products and taking part in programs for planned upcoming features. You can learn more about this program and find helpful links by reading Influence SAP Concur and Submit Improvement Requests.
Reporting Bugs or Functionality Issues
If you find that a basic function within the SAP Concur system isn't working properly, commonly termed as a "bug", you can use the SAP Concur Support portal to submit the issue. A bug or functionality issue would be something like a button not working, inability to create a new expense report, screens not loading, etc..
Who can access the SAP Concur Support portal?
Any person that is designated as an Authorized Support Contact can access the SAP Concur Support Portal. Also, any user (both admin or end user) whose company has purchased our User Support Desk service can access the Support Portal. This can be done by clicking the ? icon near the upper-right of the SAP Concur home page. This will open the Help menu that will have an option that reads "Contact Support".
What if I do not have the "Contact Support" option in the Help menu?
If you do not see this option, then you will need to report the bug/issue to your company's internal SAP Concur site administrator. They will be able to submit the issue on your behalf.
What if I do not know who my SAP Concur site administrator is?
If you do not know who your site administrator is, they are usually someone who works in the Finance, Accounting, HR, Payroll or IT Department. If you do not know how to contact any of those departments, we recommend speaking with your direct manager.
