Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Clear The Error About Itinerary Items Needing to Be Matched to a Company Card Transaction?

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After you complete a travel booking in Concur Travel, you will see some itinerary items appear in your Available Expenses. Namely a plane icon, a car icon and/or a bed icon to indicate an Air, Car Rental and Hotel booking respectively. Many users add these items to their expense report thinking they are good to submit. However, when you try to submit, you may receive an error/alert telling you these items must be matched to a company card charge. To see how to clear this alert, watch the video listed below.