Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Set Preferred Vendors for Air, Car, and Hotel in Concur Travel?

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Travel Administrators...does your company have airlines, car agencies or hotels that you prefer your travelers book when traveling? If so, you can designate certain vendors to show as "preferred" within Concur Travel to ensure your employees are making these selections. 

 

First, to add preferred vendors in Concur Travel you will need the Company Discount Administrator and the Travel Policy Administrator roles. These roles work in tandem for adding preferred vendors. 

 

Next, to add the preferred vendors, follow these steps:

1. When signed in to SAP Concur, mouse over the Administration Admin_Icon.png icon on the left-hand toolbar. 

2. Click Administration.

3. Select Travel Admin.

4. On the left-hand side, under Travel Administration, select Manage Corporate Discounts.

5. At the top of the screen, use the "Choose a company travel configuration" field drop-down to select the correct travel configuration.

6. You will see six sections; Add air discount, Add hotel chain discount, Add property-specific hotel discount, Add hotel consortium discount, Add car discount, and Add rail discount.

7. Click the + icon for the appropriate vendor type.

8. Use the Vendor field drop-down to select the desired vendor.

9. Click the drop-down arrow for the Preference field. 

10. Select the preference type to designate for this vendor; Most Preferred, Preferred, Less Preferred.

11. Click Save.