For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.
For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.
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To sign in to your SAP Concur account:
If your company uses Single Sign On, please contact your company's internal Concur Administrator to find out how to sign in to your SAP Concur Account. They will have instructions for you. If you do not know who your Company Administrator is, your manager or HR department may be able to help you identify that person.
Important: If your company uses single sign on, you WILL NOT be required to set up 2FA.
If you are a first time user:
Once your company is an SAP Concur customer, user profiles are created by your company's administrators and sign in information is emailed to you.
If you need your sign in information for any other reason:
If you do not know your credentials or have lost your initial email with that information, you can navigate to www.concursolutions.com and click the "Forgot username?" link to have your username emailed to you. There are some companies who do not allow for users to receive their username via email. If that applies to your company, you will receive an email stating as such when you try to retrieve your username.
If you forgot your SAP Concur password:
If you cannot remember your SAP Concur password, navigate to www.concursolutions.com. Enter your username, then click Next. On the Enter Password screen, click the Forgot Password? link. On the next screen, click Send. You should receive an email with a password reset link. If you don't receive a password, check your Junk or Spam folders. If you still do not receive an email, please read this article: I Tried to Reset My SAP Concur Password, but Never Received an Email.
Using the SAP Concur Mobile App:
For information on using the SAP Concur mobile app, please refer to this article: How Do I Sign In to the SAP Concur Mobile App?
If you have issues signing in, this article may help you figure out a possible reason why. If your issue is related to an error message about your authentication code being incorrect, please refer to this article: How Do I Troubleshoot the 2FA Error: "The Authentication code you entered is incorrect".