cancel
Showing results for 
Search instead for 
Did you mean: 
Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

I Tried to Reset My SAP Concur Password, but Never Received an Email

KevinD
1 0 61.5K
Translate Translate English content into 8 languages using our machine translation tool.

You may have tried to use the Forgot Password? link on the SAP Concur Sign In screen to receive an email to reset your password, but never received the email. There are a couple of reasons why this could happen. 

 

1. The email address you have for your work email is not the email address associated to your SAP Concur profile. 

2. You do not have an SAP Concur profile created.

 

A third reason has emerged for why you do not receive an email. It is possible that you are entering your SAP Concur Community (SCC) username in the Username field on the SAP Concur Sign In screen. Your SCC profile credentials will not work for signing in to SAP Concur or resetting your SAP Concur password. If you enter your SCC username on the SAP Concur Sign In screen, then click Next, you will see an option that says Forgot Password? When you click this option, you will see a username that the system will try and use to send a password reset email. However, the email never arrives because the incorrect username was entered on the Sign In screen. The system cannot send an email because the SCC username is not associated to your SAP Concur profile. 

KevinD_3-1656615541645.png

 

KevinD_1-1656615284643.png

 

Note: The SAP Concur Community (community.concur.com) and SAP Concur (www.concursolutions.com) are two separate sites with two different sets of log in credentials. Using the Forgot your Community Username or Password link (see screenshot below) will not generate an email to reset your password for the SAP Concur suite of products.

 

KevinD_0-1656702848169.png

 

 

You may also find these two articles helpful:

SAP Concur Community Profile vs. SAP Concur Profile

Why Can't I log in to the SAP Concur Tool