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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Email Receipts to SAP Concur?

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Users who have a verified email address in their SAP Concur profile are able to send their receipts to SAP Concur so that the receipts will show up in the Available Receipts section.

To email your receipts:

  1. Prepare an email to receipts@concur.com
  2. Attach the receipt images. 
  3. Send the email. 
  4. Your receipts will show up in the Available Receipts section under the Expense tab.

Available_Receipt.png

 

Acceptable file types:

  • The available file formats are: PNG, JPG, JPEG, PDF, TIF, OR TIFF.
  • When scanning, the images should be scanned at 300 dpi or lower to reduce file size. For best results, scan or take a photo as a black and white picture with no more than 1024 x 768 image resolution.

To be able to email receipts to SAP Concur, users will first need to have their email address verified on their SAP Concur Profile.

 

To verify your email address:

  1. From your Travel profile, scroll to the Email Addresses section.
  2. You will see your work email address already listed on your profile.
  3. Click the Verify link. This will trigger the system to send a verification email to the inbox of the address you are verifying.
  4. Check your email inbox for an email from concursolutions.com with the Subject Line: Email Verification.
  5. Open the email.
  6. The email will contain a verification code specific to this email address. Copy the verification code.
  7. Navigate back to Email Addresses section of your Travel profile.
  8. You will now see a field labeled Enter Code. Paste the copied code into this field.
  9. Under Verify click OK.

Note: You can verify four additional email addresses (Travel customers) or two additional email addresses (Expense only customers) for sending receipts to receipts@concur.com