Users can cancel flights after booking, depending on your company’s cancellation policy and ticketing status.
To cancel a flight:
- When logged into the desktop version of Concur, click Travel at the top of the screen.
- From the Travel homescreen, click the Upcoming Trips tab.
- Click the trip name (it will be a hyperlink). Your itinerary will open.
- Find the flight that needs to be canceled.
- Click Cancel which appears on the right-hand side of the screen.
- Follow the next couple of prompts to complete the cancellation.
- Once the reservation is cancelled successfully you will receive a cancellation email of the itinerary.
Please note the following:
- The ability to cancel a reservation entirely in Concur Travel is controlled by your travel Agency Configuration. Some configurations may not allow a reservation to be cancelled through Concur Travel.
- If there is no option to cancel the flight or if you are prompted to contact the TMC directly, you will need to contact the Travel Management Company ( TMC) to request the cancelation.
- If you need to find the contact information for your company’s travel agency, go to the Concur homepage and navigate to the Company Notes section.
