Concur Travel configuration covers how your organization's booking tool is structured — travel policies, content sources, agency setup, and the transition to New Concur Travel. This article consolidates the key resources, toolkits, and documentation to help you get your Travel program live and keep it running smoothly.
Know your contract type
Concur Travel contracts can be handled directly by SAP Concur or indirectly through your Travel Management Company (TMC). Understanding who manages your contract determines who you call for configuration help and agency setup. If you're unsure, contact SAP Concur Support for confirmation. See Who's Who in Journey 1 for a refresher on the TMC relationship.
Initial Configuration: Where to Start
Concur Travel configuration is managed through Travel System Admin — the admin interface where you set up company travel configurations, policies, content, and user permissions. The SAP Help Portal is the authoritative reference for all Travel System Admin settings.
- Introduction to Concur Travel System Admin (Help Portal) — the complete guide to setting up and managing company-specific travel configurations
- Manually Add a New User — Concur Travel with Expense (Help Portal) — step-by-step for adding users in combined Travel + Expense environments
Configuration Tips
These quick-reference sessions cover five high-impact configuration tips that travel admins often overlook — covering policy check-ups, negotiated rates, content setup, and more:
Standard Edition
Top 5 Configuration Tips for Concur Travel Standard in 15 Minutes
Professional Edition
Top 5 Configuration Tips for Concur Travel Professional in 15 Minutes
Travel Policy Administration
Travel policies define which booking options are in-policy, out-of-policy, or blocked for your travelers. Well-configured policies reduce out-of-policy bookings and make it easier for travelers to make compliant choices.
- Working with Travel Rule Builder in SAP Concur — beginner video covering how to create and enable travel rules
- Configuring Travel Policy Administration for New Concur Travel — 30-minute course on the updated policy admin interface in New Concur Travel
New Concur Travel Rollout
New Concur Travel is the evolving booking experience rolling out in phases since Q4 2023. It builds on the existing Concur Travel platform to deliver a more intuitive, end-to-end experience. If your organization is in the process of transitioning, the resources below are your primary guide.
Admin Toolkits
SAP Concur has created toolkits specifically for administrators managing the New Concur Travel rollout — covering air, hotel, car rental, and rail. Each toolkit includes email templates, guides, and infographics to support change management with your travelers.
Admin Toolkits: New Concur Travel →
New Concur Travel Resource Center
The Resource Center is your one-stop page for staying informed on New Concur Travel — latest features, best practices, readiness checklists, FAQs, and rollout preference settings. Bookmark this page and check it regularly as your rollout progresses.
- New Concur Travel Resource Center — bookmark this page
- New Concur Travel Customer Readiness Checklist — use before enabling New Concur Travel
- New Concur Travel Support and Help — links to Help Portal documentation and support resources for the re-platformed booking tool
Eligibility
SAP Concur checks your current configuration settings before enabling New Concur Travel — it will not be activated if you have settings that are incompatible. Review and disable unused or outdated settings to accelerate your transition.
Eligibility & Qualifications Overview
Full Admin Learning Paths
Managing Company Administration in Concur Travel
11-hour intermediate learning journey covering all key company admin features — policies, user management, workflows, and data administration for legacy Concur Travel.
Start the learning journey Certified Configuration Consultant (Travel Pro)
22.5-hour intermediate learning journey for admins pursuing full Travel Professional Edition certification — the most comprehensive Travel admin training available.
Start the learning journey Travel System Admin Guide (Help Portal)
The complete configuration reference — agency setup, policy configuration, content management, user permissions, and more.
SAP Help Portal — Concur Travel Product Forum
Browse and ask questions on Travel configuration, policies, and integrations from peers and SAP Concur staff.
Concur Travel Forum