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Admin Tips & Tricks: Travel Management - Duty of Care
Our Admin Tips & Tricks resource provides you with expert-approved advice and peer-sourced tips to boost efficiency and control. Navigate across all three Tips & Tricks sections to browse tips surrounding Spend Management, Travel Management, and Optimizing your T&E Program. Or, use the topic titles within each section to jump to a specific topic area of your choice.
Modern travel management goes far beyond booking flights and filing expense reports. It’s about creating connected, efficient experiences for your travelers while maintaining control, visibility, and compliance every step of the way. Whether you're streamlining approvals, simplifying policy enforcement, or navigating global complexities, these best practices are designed to help you run your travel program better.
In this section, you will find peer and expert-sourced guidance on the following topics:
Create plans for major emergencies that happen at the office or while traveling. Secure and maintain contracts for health, security, and travel assistance services. Ensure travelers are briefed and can access assistance or medical services when faced with a trip disruption or an emergency. If your organization has a crisis team, become an active member.
Safety communication tools
You need to be able to locate and communicate with your employees in case of an emergency. Consider using SAP Concur App Center partners, including: Healix International, International SOS, Tera Dotta, and Crisis24 to take advantage of the rich data stream Concur Travel produces and, in turn, enable our partners to provide travel risk management services. Learn more here.
Annually update traveler profiles
Encourage employees to review their travel profile on an annual basis to verify their information is correct. This would include their office location, including remote employees, name, office and mobile telephone numbers, as well as their emergency contacts. If privacy data laws are in place, encourage employees to opt-in and test their mobile telephone numbers.
Pre-trip advisory information
Provide thorough pre-trip advisories or country reports for employees. Help employees understand recent incidents or events that may impact their trip, such as establishing a Country Risk rating – Low, Medium, or High. These documents can provide good insight into the political, social, and financial stability of the country before their visit.
Remind travelers to check Visa Requirements before booking
Enable the Visa Requirements Reminder feature in Concur Travel to prompt travelers to verify visa and entry requirements for international trips. For deeper support, explore solutions from SAP Concur App Center partners like EY, CIBT Visas, Neylux, Peninsula Visa, and Nomadic, offering immigration, visa, and travel risk compliance tools that integrate directly into your travel workflow.
Help marginalized individuals feel more secure when traveling
Provide a safe and accommodating process for those who experience exclusion and discrimination due to factors like race, gender, or disabilities. Consider reviewing the article: Survey Considers LGBTQ+ Business Travel Experiences.
Promote traveler features with TripIt from SAP Concur
Encourage managers to have their teams share travel plans with each other. This allows them to share cabs and keep track of one another in case of an emergency. Concur users can now share Flight and Hotel bookings via Microsoft Teams to make sharing itineraries easy.
