New Customer Resources: Support

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New Customer Resources: Support 

Welcome     |     Getting Started     |     Support      |     Launch & Adoption     |     Reporting     |     Maximize Your Solution

Welcome to SAP Concur Support and Resources!  Whether you're just getting started or looking to optimize your use of SAP Concur products and solutions, you've come to the right place. 

Explore our comprehensive guides, helpful tips, and expert advice designed to assist you every step of the way. From setting up to troubleshooting, we've got you covered. Let's work together to ensure you get the most out of your SAP Concur experience.

User Support

Here you will find your go-to resource for all things SAP Concur.

Need a quick fix or some expert guidance? You're in the right place. Let's get your questions answered and your day back on track.

• New Admin Onboarding: Who's Who:  Check out this guide to understand the key roles and responsibilities for new SAP Concur admins.

• Communication Best Practices and Resources Guide:  Use this resource to learn more about best practices for ensuring your change communication is dynamic and effective. 

• Forgetting Your Password in SAP Concur:  In this quick video, learn how to sign in to SAP Concur and reset your password.
• Knowledge Base Brochure:  Download this PDF for quick access on how Knowledge Base can assist you. 

Support Portal

This is your hub for personalized assistance and quick solutions.

Whether you have a question or need help troubleshooting, we're here to make your experience smooth and efficient. Let's get you the support you need!

	SAP Concur Training Library:  Explore SAP Concur's extensive learning resources on Expense, Travel, and Invoice management.	Getting the Most from SAP Concur Support:  Access this 15-minute training course to learn about authorized support contacts, customer response levels, the SAP Concur Support Portal, and customer feedback surveys.
	How to Navigate the SAP Concur Support Portal:  Discover how to effectively use and benefit from the SAP Concur Support Portal with this guide, featuring tips on accessing support resources and managing support cases.	SAP Help Portal:  Find SAP product documentation, Learning Journeys, and more.
	Quick Reference Guide: Getting the Most from SAP Concur Support:  Download this guide to maximize your use of SAP Concur with practical tips and best practices.	Quick Reference Guide: Getting the Most from SAP Concur User Support Desk:  Download this guide for essential SAP Concur User Support Desk tips.

Community

Discover the SAP Concur Community – a place to connect, share, and learn from fellow admins and experts.

Join the conversation and tap into a wealth of knowledge and support!

• SAP Concur Community: Watch our introductory video to get a quick overview.
• What is the SAP Concur Community?: If you are new, find out what the SAP Concur Community is all about in this article. 
• Getting Engaged on the SAP Concur Community: In this article, learn how to get engaged with the Community and discover the benefits of becoming an active member.
• Peer Group for Admins:  Are you an administrator? Join our Admin Group to connect with peers and share best practices!

Next Step: Deployment & Adoption

Next, we have the Deployment and Adoption section, your go-to for resources and guides to implement and drive user adoption.  Access detailed documentation, tutorials, and best practices.