Independent hotel not showing in Concur database

[cmarshallccl]

Independent hotel, Hotel is in GDS but Concur cannot pull it, I assume there may be a communication or mapping problem between Concur and the GDS.  Unsure how to check that the property ID and chain code are correct in Concur’s system?  Or further steps to figure this out?

[samasuraj]

Hi  @cmarshallccl 

Topic: Independent hotel not showing in Concur database

Please see the below. Hope this helps. 
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If an independent Hotel is available in the GDS but not appearing in Concur, perform the below checks:

1. GDS Identification: Confirm whether the hotel is distributed through Sabre, Amadeus, or Travelport.
2. Property ID: Verify the hotel's GDS property ID and chain/representation code with the TMC.
3. Hotel Content: Confirm that the property's inventory is accessible through the content source configured in Concur.
4. Rate Availability: Verify that bookable rates exist for the exact dates, occupancy, and currency.
5. Search Restrictions: Check geographic radius, preferred-hotel settings, and company policy filters.
6. Independent Hotel Representation: Confirm whether the property is distributed through a hotel representation group or aggregator.
7. Booking Comparison: Ask the TMC to search the same property and dates directly in the GDS.
8. Escalation: Provide the GDS property ID, chain code, screenshots, and search parameters to SAP Concur Support.

GDS property IDs and Chain Codes are maintained by the GDS/Content Provider and not directly in Concur Travel. Concur Administrators cannot directly edit GDS hotel property IDs or Chain Codes.

There is NO Universal Concur Administrator screen for directly maintaining GDS Hotel Property IDs and Chain Codes.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant