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New Admin Onboarding: Find the Help and Support You Need
Welcome to Support | Who's Who | Product Learning | Find Help | End User Adoption | Mobile App | Reporting | Product Updates
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SAP Concur Administrators are responsible for a variety of tasks related to your organization's travel and expense program. Also known as an Authorized Support Contact (ASC) this level of permission is assigned to 2-5 individuals within your organization. As an ASC, you have even greater access to SAP Concur support and resources helping you become the subject matter expert your users rely on. Below, you'll get to know a bit more about your role as well as the roles of your teammates and your SAP Concur account team.
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SAP Concur Support Portal |
Now that you're an Authorized Support Contact (ASC), you have access to the SAP Concur Support Portal.
Here you will find:
Home: Ask Us Anything search box and Information Center
Support: Case Management and Chat
Resources: Knowledge Base, Release/Tech Info, Training, and Webinars
Community Info: Community and Continuous Influence
Billing: Online invoices
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Tips:
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SAP Concur Support Guide |
Get started by reviewing the SAP Concur Support Guide:
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Billing Help |
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Review Billing Regularly review your company's billing to ensure accurate invoicing and proactively identify discrepancies. Check out our Online Billing Portal Guide. |
Billing Requests Do you see an invoice discrepancy or need assistance with changes in your Billing contacts and addresses? Please open a Billing Question Case. |
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Contact List Management Keep the contact and email address list up to date in Biller Direct (through the Billing Tab in the Support Portal) to facilitate smooth communication and an efficient billing process. How can I update the email address for notifications of SAP Concur billing? |
