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New Admin Onboarding: Find the Help and Support You Need
Welcome to Support | Who's Who | Product Learning | Find Help | End User Adoption | Mobile App | Reporting | Product Updates
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SAP Concur Administrators are responsible for a variety of tasks related to your organization's travel and expense program. Also known as an Authorized Support Contact (ASC) this level of permission is assigned to 2-5 individuals within your organization. As an ASC, you have even greater access to SAP Concur support and resources helping you become the subject matter expert your users rely on. Below, you'll find more information about the Support Portal and other resources you can turn to for help.
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SAP Concur Support Portal |
Now that you're an Authorized Support Contact (ASC), you have access to the SAP Concur Support Portal.
Here you will find:
Home: How can we help you? search box and Information Center
Support: Case Management, Knowledge Base, and Contact Support
Resources: Release/Tech Info, Training, and Webinars
Community Info: Community and Continuous Influence
Billing: Online invoices
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Tips:
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SAP Concur Support Guide |
Get started by reviewing the SAP Concur Support Quick Reference Guide:
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Billing Help |
As an ASC, you can open Billing question cases in the Support Portal on behalf of your organization. You also have access to the Biller Direct portal where your company’s invoices, payments, billing addresses, and other billing-related information are stored. However, your company might decide to assign specific ASCs to take care of this part of the business. Please work internally to define who from the ASC group will be responsible for Billing-related activities.
Regularly review your company's billing to ensure accurate invoicing and proactively identify discrepancies. Check out our Online Billing Portal Guide.
