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New Admin Onboarding: Find the Help and Support You Need

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New Admin Onboarding: Find the Help and Support You Need

 

Welcome to Support     |     Who's Who     |     Product Learning     |     Find Help     |     End User Adoption     |     Mobile App     |     Reporting     |     Product Updates

 

 

SAP Concur Administrators are responsible for a variety of tasks related to your organization's travel and expense program. Also known as an Authorized Support Contact (ASC) this level of permission is assigned to 2-5 individuals within your organization.  As an ASC, you have even greater access to SAP Concur support and resources helping you become the subject matter expert your users rely on. Below, you'll find more information about the Support Portal and other resources you can turn to for help.

 

SAP Concur Support Portal

 

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Now that you're an Authorized Support Contact (ASC), you have access to the SAP Concur Support Portal.

Here you will find:

 

Home: How can we help you? search box and Information Center

Support: Case Management, Knowledge Base, and Contact Support

Resources: Release/Tech Info, Training, and Webinars

Community Info: Community and Continuous Influence

Billing: Online invoices

 

 

 

 

 

Tips:

 

 

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SAP Concur Support Guide

 

 

Get started by reviewing the SAP Concur Support Quick Reference Guide:

 

 

 

 

Billing Help

 

As an ASC, you can open Billing question cases in the Support Portal on behalf of your organization. You also have access to the Biller Direct portal where your company’s invoices, payments, billing addresses, and other billing-related information are stored. However, your company might decide to assign specific ASCs to take care of this part of the business. Please work internally to define who from the ASC group will be responsible for Billing-related activities.

 

Regularly review your company's billing to ensure accurate invoicing and proactively identify discrepancies.  Check out our Online Billing Portal Guide.

 

About This Author
tysongwong
I have two decades of experience in digital marketing with a focus on helping customer realize the value of their purchase in both B2B and B2C environments. I started my journey here at SAP Concur working on the TripIt marketing team. Now part of the SAP Concur Marketing team, I focus on building content and programs to help our users and customers get the most out of our solution and have the best experience possible.