SAP Concur Administrators are responsible for a variety of tasks related to your organization's travel and expense program. Also known as an Authorized Support Contact (ASC) this level of permission is assigned to 2-5 individuals within your organization. As an ASC, you have even greater access to SAP Concur support and resources helping you become the subject matter expert your users rely on. Below, you'll find more information about the Support Portal and other resources you can turn to for help.
SAP Concur Support Portal
Now that you're an Authorized Support Contact (ASC), you have access to the SAP Concur Support Portal.
Here you will find:
- Home: How can we help you? search box and Information Center
- Support: Case Management, Knowledge Base, and Contact Support
- Resources: Release/Tech Info, Training, and Webinars
- Community Info: Community and Continuous Influence
- Billing: Online invoices
Tips
- Make sure to review the Case Types Definitions before submitting a ticket to ensure a quicker resolution
- Service Level Agreement: Learn more about expected response times
- Not satisfied with the handling of your ticket? Read how to escalate your case
If you would like additional information check out our SAP Concur Support Portal Updated to Better Serve Customers article
SAP Concur Support Guide
Get started by reviewing the SAP Concur Support Quick Reference Guide below:
Billing Help
As an ASC, you can open Billing question cases in the Support Portal on behalf of your organization. You also have access to the Biller Direct portal where your company’s invoices, payments, billing addresses, and other billing-related information are stored. However, your company might decide to assign specific ASCs to take care of this part of the business. Please work internally to define who from the ASC group will be responsible for Billing-related activities.
Regularly review your company's billing to ensure accurate invoicing and proactively identify discrepancies. Check out our Online Billing Portal Guide .
