Not recieved a payment

[magnuskaasa]

Hi,

My expense report was approved and posted 29th of July, but I still have not received any payments.

This usually appears in my bank account Thursdays.

Report name: DolWin 5, Offshore (R1)

Thanks!

[dlamont]

Hi @magnuskaasa 

Check your banking info in your Profile to make sure it stills notes "Confirmed" and if not, either edit and reconfirm, or replace with another account. 

If this is not the case, check with your company Concur administrator to see if they are aware of any issues with sending payments.  They can also confirm the batch was sent and didn't get rejected for any reason.

Thanks,

[magnuskaasa]

Hi, thanks for quick reply.

Where do I find both the banking information and my Concur Administrator? 🙂

[magnuskaasa]

Banking information should be fine, since I get these reports monthly, and there has never been an issue.

[dlamont]

Do you know who handles your Concur account at your company?  Or the person who trained you on Concur, they should be able to direct you.

Go to your Profile - Banking information, and check to make sure your bank status says Confirmed and Active - just to be sure all is well.

[magnuskaasa]

No such thing shows up for me..

[dlamont · Accepted solution]

Ok, then it looks like you are not paid directly from Concur, but rather from your Company. So you'll need an Accounts Payable person, or whoever handles employee payments, from your Company to help.  

Sorry I couldn't help.  🙁

[magnuskaasa]

You were plenty of help. Thanks for taking the time!