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New Admin Onboarding
As an SAP Concur Administrator, you’re responsible for overseeing your organization’s travel and expense program, which includes serving as an Authorized Support Contact (ASC). This critical role, assigned to a select group of 2–5 individuals, gives you enhanced access to SAP Concur support and resources. As an ASC, you’ll interact directly with our support team, manage key configurations, and serve as the go-to expert for your users.
This page is your central hub for onboarding tools, product training, documentation, and ASC-specific guidance, everything you need to succeed in your dual role. We’re here to help you every step of the way.
An Authorized Support Contact (ASC) is a crucial role within your organization, serving as the primary liaison between your company and SAP Concur Support. ASCs are responsible for managing support cases, providing user training, and ensuring that your organization gets the most out of its SAP Concur products.
ASCs are usually nominated by their company during the implementation phase. You may have been assigned to this role during the handoff to SAP Concur Support, or as the result of a change during your organization's time with SAP Concur.
As an ASC, your responsibilities include:
The responsibilities of an ASC are vital for several reasons:
To succeed as an ASC, take advantage of the resources provided here, stay engaged with the ASC community, and don't hesitate to reach out to SAP Concur Support for assistance when needed.
Your dedication and efforts in this role will significantly contribute to your organization's success with SAP Concur products.
Keeping the ASC list limited and up to date is critical for security and compliance. It also helps streamline user management and support processes. ASCs are permitted to request site changes, so only trusted users should have this role.
To keep the ASC contact details up to date, it is important to properly offboard an ASC if they have changed responsibilities. This will ensure effective communication with SAP Concur Support and reduce any potential security issues in the future. Here is a summary of what is required. If you need more help, please don't hesitate to submit a support case.