@Florentinapetil I asked our mobile team and they said that most likely the reason you are not receiving the emails to reset your password is because you haven't verified your email address on your SAP Concur profile. To do this, follow these steps:
1. Log into your SAP Concur profile
2. In the upper right-hand corner, click the little arrow where it says Profile.
3. You will see a small window appear. Click Profile Settings.
4. On the screen that appears, you will see several options. Click on the option that says Email Addresses.
5. This will take you to your profile. You will see your work email address listed. Click the link that says Verify.
6. This will trigger an email to be sent to your work email address. It might take a few minutes to appear in your inbox.
7. Open the email. It will contain a verification code. Copy the code.
8. Go back to the profile screen you were on. You will now see a field labeled Enter Code.
9. Paste the code into this field.
10. Click OK.
That should do it. Then try the Forgot Password? option again. If you still do not receive the email, then you will need your company's system admin to do a password reset for you. I will send you a name of someone that might be able to help if you are not able to reset your password. I'll send his name in a private message here on the Community.
Thank you,
Kevin
SAP Concur Community Manager
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