Concur Error

[mouaelizabeth]

A traveler reached out to us about an error on their screen. They are attempting to book a flight for a trip, but this error message keeps occurring. I'm unsure if this is just a user issue with their computer, or if I - as the admin - need to adjust their settings. They already have all the appropriate user settings that they need. 

Any insight would be greatly appreciated.

[KevinD]

@mouaelizabeth what was the user trying to book? Air, Car or Hotel?

[mouaelizabeth]

Hello. 

They are trying to book airfare. I went into their profile settings to investigate further, I saw that they had not verified their email. I suggested the traveler verify their email and maybe that would help resolve the issue. 

Do you have any other insights about this error message? 

[mouaelizabeth]

@KevinD