Duplicate transaction in Concur expense

[viv_prabha]

Hi All,

We would like to understand whether it is possible to identify potential duplicate transactions based on the attached invoices in expense reports. Specifically, the intent is to verify if the same invoice has been submitted by another user in a different claim, to help strengthen controls and improve compliance.

Regards

Vivek

[PoojaKumatkar · Accepted solution]

Hi @viv_prabha,

In SAP Concur, identifying duplicate transactions based on attached invoice images across different users is not supported.

Instead, duplicate detection works at the transaction level for each individual employee profile. You can navigate to the Audit Rules section and enable the standard audit rule “Duplicate Transaction Check.”

However, this validation is limited to the same employee and does not identify duplicates across different employees’ expense claims.

For better understanding, I’m also sharing a similar support article where you can review the criteria used to identify transactions as potential duplicates.

If this answers your query, then please marks solution as accepted.

[amitsharma]

Hi Pooja, 

Does this check occurs across OOP and Card transactions? 

Thanks
Amit

[PoojaKumatkar]

Hi @amitsharma ,

The Duplicate Transaction Check (or Duplicate Transaction Variance audit rule) in SAP Concur is not limited to Cash/Out-of-Pocket expenses by design. The rule evaluates expense entries based on criteria such as:

• Expense Type
• Transaction Date
• Amount (or variance)
• Submitted report status

It does not inherently filter on Payment Type unless you specifically configure the audit rule to do so.

If this answers your query, then please mark solution as accepted!

[KevinD]

@viv_prabha @PoojaKumatkar is correct. We don't look at receipt images to detect duplicate expenses. We can only look at entered data fields. 

[RS29]

Hi

I have a duplicate expense in Concur- the expense was submitted and paid last month but is still appearing in available expenses?

Can you advise 

[PoojaKumatkar]

Hi @RS29 ,

If the transaction is a duplicate credit card (CC) transaction, please reach out to your local Concur Administrator and request them to hide or unlink the duplicate transaction from your profile. If you are unsure who to contact, @KevinD  can assist you with the appropriate point-of-contact (POC) details.

However, if it is a duplicate cash transaction, you can delete it directly from your end.

If this answers your query, then please mark solution as accepted!

[RS29]

Hi

Thanks for this- if Kevin can help-that woud be great

Richard

[KevinD]

@RS29 likely the "duplicate" is a travel itinerary item, e-receipt or ExpenseIt item. If the card transaction was already submitted, simply try and delete this item from Available Expenses. Please do that and let me know if it deletes. 

[RS29]

Hi Kevin-thanks for this

It wont let me delete

[KevinD]

@RS29 that item is an actual company card charge and must be added to a report. Check the expense that was already submitted. My guess is the payment type will say Cash. If so, then add this card charge to a report and be sure to use the Personal Expense (do not reimburse) checkbox. This will ensure a second payment for this expense is not generated. 

[RS29]

Thanks Kevin- i will check that. If i do check the Personal Expense- do not reimburse will the system then not expect a payment?

Many thanks

[RS29]

Hi Kevin

Checked that previously submitted expense and did say cash- so have tried to resubmit on this months expense report and got this?