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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Set Up a Travel Assistant or Arranger in SAP Concur?

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You can set up an assistant or travel arranger to view and modify your profile or to book travel on your behalf in Concur Travel. Each traveler can have multiple travel assistants, but only one can be the primary. This allows the primary assistant's name and work phone number to become part of the traveler's GDS profile (if configured).

 

To set up a Travel Assistant or Arranger:

  1. Click on the Profile dropdown arrow near the top right-hand corner of Concur.
  2. From the window that appears, click Profile Settings. This will take you to your Profile Settings page.
  3. From the Travel Settings section of the menu on the left side of the screen, select Assistants/Arrangers.
  4. Click Add an Assistant. The Add Assistant window opens.
  5. In the Assistant field, type the last name of the person you wish to add as your assistant.  
  6.  Select the desired assistant from the search results.
  7. Click the Can book travel for me checkbox.
  8. If you want to make this person your primary assistant, click the Is my primary assistant for travel checkbox.
  9. Click Save

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Note: your assistant must be an existing Travel user before you can add them to your profile. Only users with a work telephone number in their profile can be selected as primary assistants.