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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To see what your support options are, please read: SAP Concur Support Overview.

How Do I Create/Update New User Profiles Using an Import File?

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Whether you are new to SAP Concur or you have been using SAP Concur for quite some time, you may find an occasion where you need to mass create or edit user profiles. Within the User Administration screen, you can use an import file to accomplish this task. While we have a default Employee Import template that can be downloaded directly from the product, we do have several other Employee Import files that our customers use. The type of data you want included with a new user profile or how much data you want to edit will determine which Employee Import file you should use. 


For the complete guide on Employee Imports, please read the attached Shared: Employee Import specification guide.