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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

Data Warehouse Archive Failed Notification; What Does That Mean?

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The Data Warehouse Archive is an Import/Export Job that runs during the Overnight Processing window. If this notification is received, the job did not run successfully.  If the job does not run, the reports in the Reporting tool will still be available; however, they will not display the latest data. 


SAP Concur is set up to retrieve the missing day of data and will load it into the Data Warehouse the next time the job runs. If the job fails for more than three consecutive days, you will need to submit a case to SAP Concur Support via the Support Portal.