You may encounter an error when working within SAP Concur. Some of these errors are system errors and there are other errors that carry a correlation ID (error code). For correlation ID errors, you will be instructed to contact your company's SAP Concur Administrator or your company's Help Desk. Below are some examples of when an error with a correlation ID could appear and steps for getting help.
What is a correlation ID?
It is a unique identifier of the error that our Support team can use to look up the error details.
When a correlation ID could appear
- Attempting to sign in to SAP Concur
- Attempting to save your Concur Travel profile
- Attempting to allocate an expense
- Attempting to work as a Proxy or Delegate
This list isn't exhaustive, but provides some of the most common scenarios.
What to do
- Make a note of the correlation ID. It will be a lengthy alphanumeric id and will look something like the id highlighted in the screenshot below.
- Determine which scenario fits your situation.
- If your company has our User Support Desk service, click the ? in the upper-right corner of your screen and select Contact Support from the Help menu. Here you can submit a Help ticket. Be sure to provide the correlation ID in your Help ticket.
- If you do not see Contact Support in the Help menu, you will need to contact your company's SAP Concur administrator. This person is someone who works at your company and is likely to be found in one of the following departments: Finance/Accounting, Payroll, HR or possibly IT. If you do not know how to get in touch with these departments, we suggest speaking with your direct manager to see if they can help you get in touch. Be sure to provide your SAP Concur Administrator with the correlation ID.
- If the error is appearing when you are attempting to sign in, refer to scenario b.
Note: We do not have a way to contact your Concur Administrator or your internal Help Desk on your behalf.
The correlation ID in the screenshot is for informational purposes only.
