Solved: User Sign in Error - Web Browser and App

kheneghan_ · ‎Sep 22, 2023

A new user recently set up on the system is experiencing a problem with signing into Concur both on the Web browser and app. They have changed web browser to try on both Google chrome and Microsoft Edge, and clearing the caches.

They sign in, and immediately receive the following error:

Any idea as to what may be causing this error, and how it can be resolved?

Thanks!

rohanpatil · ‎Sep 22, 2023

Hi @kheneghan_ ,

This is a generic error. My suggestion is for the authorized support contact to raise a support case with SAP Concur as they can check the specific profile from the backend and determine the problem with the profile. If you are not the ASC, please raise a case with your internal IT helpdesk support team/ Concur administrator. Hope this helps.

Best regards / Mit freundlichen Grüssen,

Rohan Patil
SAP Concur Community enthusiast
✅Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

View solution in original post

rohanpatil · ‎Sep 22, 2023

Hi @kheneghan_ ,

This is a generic error. My suggestion is for the authorized support contact to raise a support case with SAP Concur as they can check the specific profile from the backend and determine the problem with the profile. If you are not the ASC, please raise a case with your internal IT helpdesk support team/ Concur administrator. Hope this helps.

Best regards / Mit freundlichen Grüssen,

Rohan Patil
SAP Concur Community enthusiast
✅Did this response answer your question? Be sure to select “Accept as Solution” so your fellow community members can be helped by it as well.

kheneghan_ · ‎Sep 22, 2023

Hi @rohanpatil ,

Thank you very much for your help! Will get in contact with Concur Support.

Many thanks,

Kyle