Handling multiple Travel Allowance for Guests with the same Travel Dates

[agates4981]

My institution is having issues with processing expense reports for guests who have the same travel dates as it will not let them submit a travel allowance with users for the same dates of travel. How as your company/institution gotten around this?

[rohanpatil]

Hi @agates4981 ,

I am having trouble understanding the question.

In Concur, a user can only claim travel allowances for themselves. The dates used, will be come unavailable for use again for that specific user only. If you have users creating allowances for other users using delegate functionality, then the creation of allowance in the profile for one user should not prevent the creation of allowance in the profile of another user with the same dates. So I will start by checking if the user is using the delegate functionality accurately. Hope this helps.

If I misunderstood the question, can you please share some screenshots of the issue and explain the situation? Thank you.

[leedau]

@agates4981 Thanks for your post. Can you provide additional information? What error are the users seeing? 

[KevinD]

@agates4981 I'm with @leedau and @rohanpatil here on this one as we aren't sure what the situation is exactly. Is someone trying to submit travel expenses for multiple travelers on the same expense report? We will need more information. A screenshot of the error would help greatly.

[agates4981]

@demonmorgan @rohanpatil @leedau 

Apologies, I should of included these in the original post. Our institution has administrators who will book travel for potential new employees. They will book their travel under the Guest option in their profile. If another traveler (processed as Guest) has the same travel dates as another Guest it will grey out the area thinking it is the actual administrator who is getting the double payment. How do you all work around the system thinking the different guests are the administrator? 

Thank you all for your help. 

[leedau]

@agates4981 

Thanks for the post. As far as I know, the Travel Allowance configuration only allows the user to be in 1 location at 1 time and they cannot reuse dates. This is core to product functionality. I understand that you are processing these as Guest Travel options. 

This would be something you could submit as an improvement request. To view a new improvement request or vote on an existing improvement request, please visit the Customer Influence Website.

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