Hotel Reservation

[DONGMINCHO]

Hello,
I am currently trying to book a Hyatt hotel using Concur, but I am unable to proceed due to the following error message: "Invalid loyalty card for this property."
I have checked my Concur Travel Profile, and my World of Hyatt account number is correctly entered. I have used this exact setup for my previous Hyatt bookings through Concur without any issues.
Could you please check why this kind of problem is occurring now?

[samasuraj]

Hi @DONGMINCHO 

Topic: Hotel Reservation

Please check the below. Hope this helps.

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SAP Concur Travel – Invalid Hyatt Loyalty Card

The hotel reservation system is rejecting the World of Hyatt loyalty number during booking validation,

even though it is saved correctly in your Concur profile.

Check:

1.  Verify the World of Hyatt program selection and membership number in your Concur Travel Profile.
2.  Remove and re-enter the loyalty number, then retry the booking.
3.  If permitted, book without the loyalty number and add it directly through Hyatt afterward.
4.  If the error persists, contact your Travel Management Company (TMC) or SAP Concur Travel Support with the hotel details and error screenshot.

This may be a property-specific or booking-provider validation issue and not an incorrect membership number.

Thanks & Regards

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Samantha Prathikantam

SF_EC & ECP / SAP Concur Consultant