iPhone Concur app log in error

[Ethan2023]

One of my end users has a log in problem with his iPhone. When he tries to log in the app, it shows an error, "Error. Sorry, something went wrong.  We encountered an error processing your request...."

However, I use my iPhone to log in his accound and it works.

So most probably, his problem comes from his iPhone.

Does any one has similart problem and how do you resolve it?

Thanks!!

[MelanieT]

@Ethan2023 Hello!  Thanks for reaching out.  It is hard to say what the issue is, could be his app is out of date or something else.  I would suggest having him delete the app and then re-add it and see if that helps.

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Ethan2023]

@MelanieT Hi thank you for your guidance. We have tried that method, but it did not help. Now, we are sure it is the iPhone problem, but do not know the specific reason.

[MelanieT]

@Ethan2023 I would create a support case at this point.  Our Mobile team will be able to troubleshoot and see what is causing this.  Is it a newer or older Iphone?

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[Ethan2023]

@MelanieT It is an iPhone 11 with the version of 17.1 Thanks.