Pending transactions combining with Corporate charges

[Dmathis]

My company only uses expense for corporate charges. There are no reimbursements. If people use expenseit to create an expense from a receipt picture, the system creates the pending transaction as intended. However, when the corporate charge hits their account, it doesn't automatically combine the charges for most people. There are some users that it does, but most people have to either combine the two expenses, or delete the pending charges (most people use their mobile device and you can't combine those expenses from the app). 

Is there a setting i'm missing? Something i can turn on that says if it is an identical charge, it will combine the expenses for the user? I don't know why it works for a couple of people, but for the majority it does not. 

[MelanieT]

@Dmathis Hello!  Quick question...do you put your Pending Transactions on an Expense Report while you are waiting for the CC transaction to come in?  If so, that might be the issue as to why it's not automatically combining.  

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[Dmathis]

I assumed the charges were already in the report, but maybe you are right. Maybe it's in available expenses when the charge comes in. Thank you, I will test that. 

[KevinD]

@Dmathis let us know the results of your testing. 🙂

[Dmathis]

I may have misread what you meant. I am still waiting for a charge to come in to test. But for clarification, are you saying that the pending transaction will not match automatically if it is in the expense report? And that it needs to be in available expenses. 

[KevinD]

@Dmathis I speak Melanie, so I can safely say that is what she is saying. 🙂

Best way for a match to occur, is by leave pending items in Available Expenses and not add them to a report right away. If a pending item is on a report and the card charge comes in, it won't match automatically. The caveat to that is if you have Expense Assistant turned on as this will automatically add your company card charges to an existing report.

[lwynn]

From my experience that can be the case. The other problem is if they put the wrong amount by accident when uploading the receipt, it will not match. However, the issue is easily resolved by importing the transaction to the report with the original receipt and check both transactions and combine the expenses. 

[Dmathis]

When I do get time to work in Concur, I try to combine the expenses for them if they can't figure it out. I was just wanting it to work automatically. We have people in the field that don't have access to computers and are using the application via phone, in which case they can't combine expenses. 

[lwynn]

Yeah I get it the phone app is not as user friendly when it comes to these types of scenarios.