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Dmathis
Occasional Member - Level 1

Pending transactions combining with Corporate charges

My company only uses expense for corporate charges. There are no reimbursements. If people use expenseit to create an expense from a receipt picture, the system creates the pending transaction as intended. However, when the corporate charge hits their account, it doesn't automatically combine the charges for most people. There are some users that it does, but most people have to either combine the two expenses, or delete the pending charges (most people use their mobile device and you can't combine those expenses from the app). 

 

Is there a setting i'm missing? Something i can turn on that says if it is an identical charge, it will combine the expenses for the user? I don't know why it works for a couple of people, but for the majority it does not. 

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