Need Help - Expenses - Banking info updated but claim still won't submit

[marshallb]

Good afternoon, 

I am trying to submit expenses for the first time. I received a message that I needed to update my banking info, which I have completed. However, it still won't allow me to submit. How long after info is updated in profile does it take for the system to see that required info is available?

Brigitte 

[KevinD · Accepted solution]

@marshallb if you entered your bank information directly into SAP Concur under Expense Settings>Bank Information, then it generally takes 3-5 business days to get the bank info confirmed. If you entered your bank information through something like workday or some other ERP type system, then only someone at your company would know the answer. 

Did you enter the info directly onto your SAP Concur profile? If so, when did you enter it?

[KevinD · Accepted solution]

@marshallb if you entered your bank information directly into SAP Concur under Expense Settings>Bank Information, then it generally takes 3-5 business days to get the bank info confirmed. If you entered your bank information through something like workday or some other ERP type system, then only someone at your company would know the answer. 

Did you enter the info directly onto your SAP Concur profile? If so, when did you enter it?

[marshallb]

Thank you, Kevin, for your quick response. I did enter it into SAP concur directly  so once the bank info is confirmed then my expenses should submit, or I will have to go back into the system and submit again?

[KevinD · Accepted solution]

@marshallb once confirmed, you will need to submit again, it will not auto-submit. You should receive a confirmation email letting you know when the bank info is confirmed. 

[marshallb]

Perfect! Thank you so much for your help