How do I enable Recurring Itemization for Hotels?

[sgutierrez1026]

Hi,

I'm trying to streamline the process of itemizing hotel receipts for my users and would like to enable the Recurring Itemization feature.  How can I do that?  

Thanks in advance,

Stacey

[MelanieT]

@sgutierrez1026 Hi Stacey!  This would actually need to be done on our side, so you would want to create a Support ticket and let them know your request.  I have attached a document on this though, so you can see what actually is being done on our side.  

Let me know if  you have more questions!

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[sgutierrez1026]

@MelanieT  Thank you.  I think I got trigger happy with the solution button.  After reviewing the attachment, I'm actually not talking about Auto Itemization, since we don't do credit card imports or many e-receipts (we upload PDFs), but rather recurring itemizations like the picture below.  I had this at a previous employer and it's so much easier.  

[KevinD]

@sgutierrez1026 This should be available by default. Are your users not seeing this option?

[sgutierrez1026]

@KevinD  No sir.  Here is my view.

[KevinD]

@sgutierrez1026 could you click the Expense Type drop down and screenshot the different expenses available, please? 

[sgutierrez1026]

@KevinD 

[KevinD]

@sgutierrez1026 your Hotel expense type is set to the Spend Category of Other. It needs to be set to Lodging - Track Hotel Spending. I believe you will need to submit a Support ticket to Concur Support to get an expense type modified. 

[sgutierrez1026]

@KevinD Thank you so much!  I will do just that.