Entries due the employee cannot be processed because the employee does not have an active bank

[LisaTran23]

I've updated my bank account and the account has been confirmed but it is still sitting at "sent for payment" for the past 2 weeks...

any information on how to complete the payment stage?

[MelanieT]

@LisaTran23 Hello!  I am sorry for the issues with the payment on your report.  I see that your banking was just confirmed today.  You will want to reach out to your Finance Dept, to see when they will add your report to a new batch.  

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[LisaTran23]

@MelanieT 

Thanks for the response. I did have my bank confirmed about a week or so ago and pressed confirm again today so not sure if that made things go slower or not. Not sure who my financial dept is but i will find out.

[MelanieT]

@LisaTran23 I will send you a private message with contact information 🙂

Remember to tag me if you respond or feel free to mark this post as Solved if you don't have further questions or comments. To tag me on your response, you click the Reply button, first thing to type is @. This should bring up the username of the person you are replying to.

[erikacorcoran24]

Hello @MelanieT , I am having the same issue and looking to get the contact information for the finance department so I can request they add mine to the next batch. Could you please send me that contact info?

Thanks,

Erika Corcoran

[KevinD]

@erikacorcoran24 hello there. We don't have a direct contact email or number for your Finance Department. However, I will send you a private message with a list of names of people at your company that might be able to help.