Card Transactions Not Loading

[phoffman183]

Previously, my company card was linked to my Concur Expense account, and I would see all the card transactions so I could link them to the expense/receipt.

About a month ago, the card transactions stopped showing up, even after updating my CC login credentials and deleting/re-adding the card in my Expense Settings.

[KevinD · Accepted solution]

@phoffman183 and I take it you tried using the refresh option that comes along with having a card linked through Expense Settings.

If you have and the issue still persists, you should have your site admin submit a help ticket. Since these card transactions and the linking of your card is done through a third party, you will need SAP Concur to submit a help ticket to the third party to have a look into this.

[phoffman183]

@KevinD I assume you are referring to the "Update Credentials / MFA" option under settings?  If so, then yes I have. 

[KevinD]

@phoffman183 No, I'm referring to the refresh transactions option found next to Available Expenses. Looks something like the below screenshot.

[phoffman183]

@KevinD I do not have that option on my screen??

[KevinD]

@phoffman183 my apologies. The option is below your list where it says, "To find missing transactions". You will see the link. I believe this is what does the refresh.