Reimbursement Payment

[alexfum75]

Good morning,

I write this email because I have an issue with my Payment. I submitted a regular expense report in February named "Trasferta Lugano Number: 2ZTXG4 / ID: D58512B20CEE48D58E34" on 22/2/2024. I received on March 14, an email from Jennie Praveen James with a Payment Advice. I want to know the status of this invoice because the total was not yet credited to my current account.
I informed both my HR team and my manager but they had no answer and bounced me to you. Can you please explain and verify the status of this Payment?
A note: The PDF invoice reports an IBAN that I do not know: it is not mine.

Regards & thanks

[MelanieT]

@alexfum75 Hello!  Unfortunately we are not able to look into this here.  For missing reimbursement payments to your bank account, your company card or if you received a Financial Posting Failed message, please contact either your Finance, Payroll, Accounting or HR department.  I would try reaching out to your Finance or Payroll team. 

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[KevinD]

@alexfum75 what was the content of the email you received from Jennie? Also, does Jennie work for your company?

[alexfum75]

Hi

I think Jennie Praveen James is an external contractor that works for Nielsen. Her profile say: "Team Member • Procure-to-Pay IND-HAR-Remote"

Here is an image of the email attachment I received (I removed sensitive data)

https://drive.google.com/file/d/1e_Xl0Nnml8Ly2QzNeF3iQ1FO3U9WYQd_/view?usp=drive_link

[alexfum75]

Hi All,

the problem has been fixed. It was a bad SWIFT code (or BIC) for my account in SAP.

Thanks & Regards,