How can you get actual support from Concur? I had a case that they closed saying it was resolved but it was not. I have now called multiple times and each time am told "I will have someone will contact you", I then get an email saying the case has been updated:
"Hi Team,
Admin reached out to me to follow up on this case. They want to resolve the issue as soon as possible.
Please reach out them and assist.
Thank you!"
Then I never hear from anyone. This is due to getting "You are currently not set up to use any Concur products. Contact your Concur Administrator for assistance." for several weeks so we are not able to do anything at all.
