Hello,

When searching for hotels, our setup is preference, then price.  We just moved to New Concur (GDS is Travelport+) and now, on the hotel search results page, the hotels are showing rates 'starting at' one rate (typically a higher promo rate or best available rate) but when I click into View Rooms, the lower, negotiated rate is showing as the top rate.  Example:  We have a $125 ($135 with tax included) rate at a local Marriott hotel but in the hotel search results list, it shows as 'starting at $161' with a total rate of $175 with tax included.  We have to click the View Rates and the first rate to show is the $125.

Our TMC continues to open tickets with Concur on our behalf and it's the same answer that the hotel is pushing a "Lead Rate" to Concur.  I talk to the Marriott rep and they have no clue what a Lead Rate is or how to push through the preferred $125 rate as the "Lead Rate".  How can the TMC circumvent this to show the $125 in the hotel search results page so the Marriott shows higher in the hotel search results?  It is affecting all of our hotels, not just the Marriott, so is there something the TMC can set up to automatically pull the preferred rates first?  

Thank you!