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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

Why is the SAP Concur system slow or not responding?

Community Manager
Community Manager
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Sometimes users will experience latency/slowness with the SAP Concur system. This can be caused by several factors, such as; internet connectivity, browser compatibility, system outages, etc. If you are experiencing system slowness, here are a few things to try:

  • Verify if your internet connection and VPN (if applicable) are working properly
  • Compare performance in different networks. If the slowness is restricted to one network, it's possible that your internal IT team would need to be involved to investigate your network status and configuration
  • Clear cache and cookies on browser
  • Try accessing SAP Concur on different browser (Example: Google Chrome, Firefox, Edge)
  • Try accessing SAP Concur on another device
  • Check SAP Concur Open at to see if SAP Concur is currently experiencing a system outage or degradation

SAP Concur Open is a service status dashboard that displays the last 20 days of SAP Concur service availability. Service status is indicated as follows: