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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

When Will My Corporate Credit Card Transaction be Imported into SAP Concur?

SAPConcurTeam
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If your corporate credit card is assigned (linked) to your SAP Concur account and the card program provides an automated data feed into SAP Concur, then your transactions will be imported into your account as follows:

  • Domestic charges: Within 10 calendar days from the date of the transaction.
  • International charges: Within 21 calendar days from the date of the transaction.

The above timelines are the average amount of days. Users usually see domestic charges sooner than 10 calendar days. 

 

Your corporate credit card needs to be assigned to your account by your company’s Concur Administrator. If the card is not linked to your account by the Concur Administrator, then the transaction import functionality is not enabled. When linked, imported transactions show up under your Available Expenses section.

 

  • Adding the card information under the Credit Cards section of Profile settings is required for booking with Concur Travel, and not with transaction import.
  • If you have a credit card for which the program does not provide an automated data feed, your company could use the Yodlee feature, where users can add card information under the Expense Credit Cards section of Profile Settings and have their transactions imported.
  • Users can also link AMEX Business Cards to their account if enabled by company configuration.