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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

What does Sent for Payment, Extracted for Payment and Paid mean in SAP Concur?

Community Manager
Community Manager
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Sent for Payment: is when the expense report has been given final approval and moved to the processing payment queue.


Extracted for Payment: the batch the report is assigned to has been closed. The report details have been passed from SAP Concur to your company's respective Financial system.


Paid: means that the payment request has been sent to and confirmed by the bank.