For Administrators and Authorized Support Contacts:
Call +1 855-895-4815 and select the Authorized Support Contact option from the menu. See more information.
For End Users:
To see what your support options are, please read: SAP Concur Support Overview.
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Sent for Payment: is when the expense report has been given final approval and moved to the processing payment queue.
Extracted for Payment: the batch the report is assigned to has been closed. The report details have been passed from SAP Concur to your company's respective Financial system.
Not Paid: the payment request has been sent to the bank but the bank has yet to confirm the request.
Paid: means that the payment request has been sent to and confirmed by the bank.