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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

What does Pending External Validation mean in SAP Concur?

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The status Pending External Validation means that your expense report has been selected for audit. This can be due to many things, but usually it is because you entered something on your report that could be out of policy. 


This workflow step is a special configuration and is not completed in Concur. Reports in Pending External Validation status cannot be recalled, edited or deleted. This means that you will need to wait until the validation is complete before you can take any action on the report. 


How long do external validations take? 

Because external validations do not happen in Concur, we cannot provide a timeline of how long the validation will take. This will vary from company to company. 


If you require an update about when your report will move to the next stage(s) of approvals, please contact your internal SAP Concur Administrator. If you do not know who your Administrator is, you can reach out to SAP Concur's User Support desk  for further assistance.