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Support Phone Number

For Administrators and Authorized Support Contacts:
Call +1 (855) 895-4815 and select the Authorized Support Contact option from the menu. See more information.

For End Users:
To access your dedicated User Support Desk phone number, please log into your SAP Concur system, click on Help, then click on Contact Support. See more information.

Itemizations on a Report do Not Add Up

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An exception occurs when the sum of the itemized entries does not equal the total amount of the expense. Common causes of itemized amounts not matching the total amount of the expense are: user forgot to add in one or more individual charges that appear on their hotel bill or exchange rate variations when the user traveled outside of the country they live in.

 

To resolve this exception, either select the expense and manually adjust the itemized amounts so that the remaining amount equals zero or add in any forgotten individual charges until all items on the hotel bill have included.